Posted: 02/18/14 11:20 AM
I want to post my experience of purchasing a set of Go Rhino Step bars in the hopes it will help others not make the same mistake I made.
I purchased a set of Go Rhino step bars for my 2012 pickup from Amazon on Aug 29, 2013 for just over $290 + tax.
The install was easy and I was able to remove the factory bars and install the Go Rhinos in about an hour.
5 months later January rolls around and the bars are getting pretty rusty. No big deal, the main reason I went with the Go Rhino bars is the 5 year warranty. I email the pictures of the rust off and proof of purchase.
My warranty claim gets approved but according to their “Company Policy” they do not cover Shipping.
They want $209 for shipping to replace the bars I purchased 5 months ago for $290.
Clearly I received a defective product and I completely understand it happens. Production issues are part of life but it’s how a company deals with defects that defines whether they are a good company or a terrible one.
So please warn everyone you know about what they can expect from Go Rhino and their terrible customer service and terrible Company policy.
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