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GMC Recall or CSP 10287 Premature Timing Chain Wear

  
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GMC Recall or CSP 10287 Premature Timing Chain Wear

 
Sotex1 Sotex1
New User | Posts: 1 | Joined: 10/11
Posted: 10/20/11
07:52 PM

Date:  10/20/2011

Have any GMC Acadia owners received a CSP 10287 from GMC.  I did not.
I have GMC 2009 Acadia which I took into a Gunn Service center off IH 35 in San Antonio to change a low beam and parking light 10 days ago.  If I would have known that I had to take off a tire to change a bulb I might have not bought the vehicle.  That’s beside the point.  The Gunn SA informs that there was a recall on my vehicle and it takes 30 minutes to perform and ask if this was OK.  I asked what was the recall and how is going to affect my vehicle.  The Gunn SA informs that it would improve my performance.  They were done very quickly but I was curious about the recall and did not searching and found that this has occur back in 07.  See the bulletin I pulled from another blog below.  It has done with the motor in the vehicle.  The reprogramming on one of the computers changes the oil life back to 3k or 3.5k.  Also I read at a couple of places it changed the check engine light to error out after 10 seconds instead of 4 seconds.
I called the Gunn in San Antonio the next morning and ask how I could check to see if my timing chain was not stretch.  I asked if they recently had any vehicles for this issue and he informed no.  I already have 47K miles on the vehicle and take family vacations in it and I wanted to make sure we do not break down.  The Gunn SA on the phone informed me not to believe everything on the internet.  Not happy with the response I call GMC and had they open a case number which they did.  I asked them if this was recall and they know that it was CSP Customer Satisfaction Program and not a recall.  GMC informed me that I should have received a letter about my vehicle.  They called the Gunn dealer and arrange a service appointment for them to check to see why the engine light was on a few weeks ago since that was one of the symptoms as well as oil spots in your driveway.  I had place cardboard under the front end of the Acadia and low and behold a few oil spots.  

I went to dealership and they checked for an oil leak and there response was that it was dirty from the place I had my oil change and it was good to go.  I asked did you check the engine for noise or check to see why my check engine light was on a few weeks ago.  They did not because they said there was no test to see if the timing chain has been stretch and if it was my vehicle would not be running.
I informed them that I came in for this reason and the service manager was aware of this.  They called a level II tech and he tested the computer and reported no errors but he did inform me that there was vehicle in there for this issue.  A stretch timing chain.  

The service manager inform that was all that they could test besides opening up the motor and that I was covered until 100k if the timing change stretches.

Gunn was quick to work on vehicle but I explain my concerns about lack of communication with them and GMC.  I had spoken previously to the director of service and explain my concerns.  Both Service Manager and the Director explain the difference from a recall and GMC CSP program.  A recall, a letter would be sent out and my On-Star would alert as well.  CSP program would not send out a letter to the owners.  GMC has called me for 3 days in a row and still say that a letter was sent to me.  GMC did ask if I went to the dealer and said yes, explain what was perform and ask what else could they do the resolve my concerns.  I ask for them to resend the letter that I had never received.  GMC claims they cannot resend the letter to me????  I ask to speak to the next level to get this resolved.

My concerns are the following:

01.  Why did GMC send letters to Cadillac’s owner first???  See letter sent the GMC dealers below.  The others are not important??

02.  I would like to get that letter sent me.  I never did get it or a few other Traverse, Acadia, and Outlook owners that I have spoken too.

03.  If my timing chain has excessive wear because GMC reprogrammed the vehicles incorrectly.

04.  If GMC would have informed me the owner back when the letter was sent out I would be more understanding.

05.  How can I trust GMC again?

The dealership in San Antonio (Gunn) was good just a few points away from being outstanding.





Date: 02/09/2011
Subject: 10287 - Customer Satisfaction Program - Premature Timing Chain Wear - Reprogram ECM

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GM CUSTOMER CARE AND AFTERSALES

DCS2552

URGENT - DISTRIBUTE IMMEDIATELY



Date: February 9, 2010

Subject: 10287 - Customer Satisfaction Program
Premature Timing Chain Wear - Reprogram ECM

Models: 2007 GMC Acadia, Saturn OUTLOOK
2007-09 Cadillac CTS, SRX, STS
2009 Buick Enclave, Chevrolet Traverse, GMC Acadia,
Saturn OUTLOOK
Equipped with a HFV6 Engine

To: All GM Dealers

Attention: General Manager, Service Manager, Parts Manager,
Used Vehicle Sales Manager, and Warranty Administrator

General Motors is announcing Customer Satisfaction Program 10287 today. The total number of U.S. vehicles involved is approximately 383,000. Please see the attached bulletin for details.

Due to the availability of the required calibration, this program will be administered in phases. The first phase will include the Cadillac vehicles. You will be notified when the calibration and VINs are being released for the remainder of the vehicles.

Customer Letter Mailing

The customer letter mailing will begin on February 15, 2011, for Cadillac customers.

Global Connect (GWM)

The "Investigate Vehicle History" (GMVIS 2) link on the Global Warranty Management (GWM) application within GlobalConnect will be updated February 9, 2011, with Cadillac VINs.

Campaign Initiation Detail Report (CIDR)

The CIDR will be available February 11, 2011, for the Cadillac vehicles.


END OF MESSAGE

GM CUSTOMER CARE AND AFTERSALES

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Message Attachment(s):
10287 bulletin.pdf Acrobat PDF (77.17KB) 10287


CUSTOMER SATISFACTION PROGRAM
SUBJECT: Premature Timing Chain Wear – Reprogram Engine Control Module
MODELS: 2009 Buick Enclave
2007-2009 Cadillac CTS, SRX, STS
2009 Chevrolet Traverse
2007 GMC Acadia
2009 GMC Acadia
2007 Saturn OUTLOOK
2009 Saturn OUTLOOK
Equipped with HFV6 Engine

Due to the availability of the required calibration, this program is being administered in
phases. This first phase will include the Cadillac vehicles only. You will receive a dealer
message when the calibration and VINs are being released for the remainder of the
vehicles.

THIS PROGRAM IS IN EFFECT UNTIL FEBRUARY 28, 2013.

CONDITION
On certain 2007 model year GMC Acadia; Saturn OUTLOOK; 2007-2009 model year Cadillac
CTS, SRX, STS; 2009 model year Buick Enclave; Chevrolet Traverse; GMC Acadia; and Saturn
OUTLOOK vehicles equipped with a HFV6 engine, under certain driving conditions, and with
extended oil change intervals, the timing chain could wear prematurely and cause the
illumination of the Service Engine Soon light.

CORRECTION
Dealers are to reprogram the engine control module, including the engine oil life monitor.

VEHICLES INVOLVED
Involved are certain 2007 model year GMC Acadia; Saturn OUTLOOK; 2007-2009 model year
Cadillac CTS, SRX, STS; 2009 model year Buick Enclave; Chevrolet Traverse; GMC Acadia;
and Saturn OUTLOOK vehicles equipped with a HFV6 engine
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Required Field Actions section in the Global Warranty system.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.


Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a Customer Satisfaction
Program that affects 2007 model year GMC Acadia; Saturn OUTLOOK; 2007-2009 model year
Cadillac CTS, SRX, STS; 2009 model year Buick Enclave; Chevrolet Traverse; GMC Acadia;
and Saturn OUTLOOK vehicles equipped with a V6 engine.

Your vehicle was designed and built to meet GM's high standards for quality and reliability.
However, we have determined that under certain driving conditions, and with extended oil
change intervals, the timing chain could wear prematurely and cause the illumination of the
Service Engine Soon light. Timing chain wear can be affected by the age of the engine oil and
driving conditions.

What We Will Do:
To ensure that your vehicle will not experience this condition, your GM
dealer will change the calibration of the engine control module, including the engine oil life
monitor, which in most cases will recommend more frequent oil changes. This calibration
change will be performed for you at no charge until February 28, 2013.

What You Should Do:
To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair.

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